Avaya Installation Technician
Location: No Current Openings, USA
Contact Information
Human Resources
913-422-4222
hr@skccom.com
While we do not currently have any open positions, we are always seeking qualified applicants for this position.
MAJOR RESPONSIBILITIES AND DUTIES
- Proficient in installation and maintenance of Avaya communication systems including TDMbased technologies and converged technologies
- Provides customer with on-site and remote installation and support regarding Communication Manager S8700, S8710, S8500, S8300 Media Servers; G650, G600, G350, G700 Media Gateways, Definity G3R/Si/Prologix system support, IP Office, Merlin, Partner, Intuity Audix voice messaging system support, Avaya provisioning software and IP networking.
- Ability to diagnose trouble on T-1 circuits; ISDN/PRI, ISDN/BRI, E&M TIE, DID
- Ability to troubleshoot IP telephony issues
- Work with engineers to troubleshoot complex customer issues involving VOIP and other converged technologies
- Troubleshoot connectivity issues to peripheral equipment such as CMS, IVR, and voice mail systems
- Communicates with customers over the phone and at on-site locations to troubleshoot any issues, acting as a single point of contact for customers using the highest level of customer service
- Works with engineering group in design, planning, layout, and configuration of Avaya communication systems and services
- Interface with other vendors i.e. Carrier Service providers, 3rd party manufacturers
- Works with Project Managers to develop project plans and timelines, assist in tracking milestones, supports escalations and available to supply job status in project meetings
- Works with other field personnel in installation, configuration and integration and handles any related technological support from customers
- Installs, repairs and troubleshoots customer service orders
- Ability to work effectively with co-workers and fulfill customer requests
- Ability to clearly define and explain technical issues to customer
- Will be required to be on call during scheduled period
- Willing to learn new technologies and new products
- Provide any other support to ensure SKC operates up to standards on a daily basis
ENVIRONMENT
Work Environment
SKC Communication Products, Inc. promotes from within and strives to recognize each associate's individual talents. SKC believes that our associates are our company's most valuable asset. Consequently, SKC enjoys low turnover, promotes from within and fosters a strong team atmosphere. SKC offers a business casual environment, and we encourage our employees to be creative and enjoy the time they spend at work.
Special Physical Requirements
N/A
Travel
50 to 60%
QUALIFICATIONS
Education
High school
Experience
- Avaya hardware experience 5+ years
Preferred Qualifications
- Avaya hardware install experience on large enterprise systems
General Qualifications
- Ability to analyze situations, make decisions and solve problems under pressure. Ability to work with a high degree of accuracy and detail. Basic numeric skills. Ability to maintain positive working relationships with management, co-workers, clients and vendors. Ability to communicate effectively face-to-face, in groups, and via telephone and written communication. Ability to travel. Ability to sit for long periods of time entering computer data, researching issues, and telephone communication (up to eight (8) hours). Ability to be detail oriented, work without supervision and must be available during working hours.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, knowledge, skills and abilities required of individuals so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
It is the policy of SKC Communication Products, Inc. to hire and retain individuals based upon their relative merits, abilities, experience, ambition and availability to best serve the public interest without regard for factors such as race, color, gender, religion, creed, national origin, age, sex, marital status, sexual orientation, disability, political affiliation or belief in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination and all other terms and conditions of employment. All policies, practices and actions taken will conform to applicable State and Federal laws, and all employment processes will be in accordance with Equal Employment Opportunity and Affirmative Action guidelines and the Americans with Disabilities Act.