Avaya Senior Software Specialist
Location: Shawnee Mission (Kansas City), KS
Contact Information
Human Resources
913-422-4222
hr@skccom.comMAJOR RESPONSIBILITIES AND DUTIES
- Avaya software work
- Stations
- Trunks
- Call Center
- COR & COS
- Routing
- Networking
- Voice mail
- Gateways
- IP stations
- IP Node Names
- Attendants
- Onsite and/or remote training for customers
- Onsite and/or remote training for customers on products purchased
- Internal SKC training for existing Avaya team members.
- As needed pre-sales calls to discuss software work and call center designs
ENVIRONMENT
Work Environment
SKC Communication Products, Inc. promotes from within and strives to recognize each associate's individual talents. SKC believes that our associates are our company's most valuable asset. Consequently, SKC enjoys low turnover, promotes from within and fosters a strong team atmosphere. SKC offers a business casual environment, and we encourage our employees to be creative and enjoy the time they spend at work.
Travel
20 to 25%
QUALIFICATIONS
Education
High school
Experience
Avaya software experience 5+ years
Preferred Qualifications
Avaya Software Specialist on large enterprise systems
General Qualifications
Ability to analyze situations, make decisions and solve problems under pressure. Ability to work with a high degree of accuracy and detail. Basic numeric skills. Ability to maintain positive working relationships with management, co-workers, clients and vendors. Ability to communicate effectively face-to-face, in groups, and via telephone and written communication. Ability to travel. Ability to sit for long periods of time entering computer data, researching issues, and telephone communication (up to eight (8) hours). Ability to be detail oriented, work without supervision and must be available during working hours. Extended hours at month end.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, knowledge, skills and abilities required of individuals so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
It is the policy of SKC Communication Products, Inc. to hire and retain individuals based upon their relative merits, abilities, experience, ambition and availability to best serve the public interest without regard for factors such as race, color, gender, religion, creed, national origin, age, sex, marital status, sexual orientation, disability, political affiliation or belief in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination and all other terms and conditions of employment. All policies, practices and actions taken will conform to applicable State and Federal laws, and all employment processes will be in accordance with Equal Employment Opportunity and Affirmative Action guidelines and the Americans with Disabilities Act.