AV Integration Tech
- AV Integration Technician
- Rock Hill (South Carolina)
TIER 1 SERVICE TECHNICIAN
Provide customer service and audio-visual equipment troubleshooting and problem resolution via phone, video, and email.
Make service calls to client locations to troubleshoot and resolve audio-visual equipment problems.
Possess working knowledge of Audio, Video , Video Conference and Control systems.
Work independently, be self-directed, communicate effectively and make sound decisions to ensure customer satisfaction.
Provide excellent customer service and build customer relationships.
Answer client calls (audio and video) and emails, open & follow-up on Service trouble tickets, troubleshoot problems and take appropriate action to resolve.
Work closely with Integration Service Manager & technicians to help remedy any service issues that arise in a professional manner.
Provide additional training to clients as needed
Provide feedback to Integration Service Manager to facilitate improvements to the installation process.
Use solution oriented approach for all service issues. Solutions must be quickly determined and implemented. All solutions must include a combination of expediency, economics, and resourcefulness to fulfill SKC standards.
Provide sales leads provided to Account Executive or Service Manager based on findings from service visits.
Provide other support as needed to ensure SKC operates up to standards on a daily basis.
ADDITIONAL MAJOR RESPONSIBILITIES AND DUTIES: TIER 2 SERVICE TECHNICIAN
Develop training materials & provide training to clients.
Develop and provide internal training (to include vendor training) for SKC staff.
Possess advanced Audio and Control systems knowledge.
Provide direction to Tier 1 technicians, delegate tasks to other team members and possess advanced problem solving abilities.
ADDITIONAL MAJOR RESPONSIBILITIES AND DUTIES: TIER 3 SERVICE TECHNICIAN
Provide direction to Tier 1 and Tier II Technicians.
Possess mastery level knowledge of Audio & Control systems (to include code writing and changing).
Provide remote (VPN) support of Integrated Room systems.
Manage client escalations.
Quote new products to existing rooms (adds/changes).
SKC Communication Products, Inc. promotes from within and strives to recognize each associate’s individual talents. SKC believes that our associates are our company’s most valuable asset. Consequently, SKC enjoys low turnover, promotes from within and fosters a strong team atmosphere. SKC offers a business casual environment, and we encourage our employees to be creative and enjoy the time they spend at work.
Special Physical Requirements
Must be able to move equipment racks and other heavy equipment as necessary to complete task at hand.
College degree preferred
Tier 3–CTS Certified, Certified in either Crestron or AMX programming language.
Tier 1 0-2 years
Tier 2 2+ years
Tier 3 3+ years in Field Related Work
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, knowledge, skills and abilities required of individuals so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
It is the policy of SKC Communication Products, LLC. to hire and retain individuals based upon their relative merits, abilities, experience, ambition and availability to best serve the public interest without regard for factors such as race, color, gender, religion, creed, national origin, age, sex, marital status, sexual orientation, disability, political affiliation or belief in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination and all other terms and conditions of employment. All policies, practices and actions taken will conform to applicable State and Federal laws, and all employment processes will be in accordance with Equal Employment Opportunity and Affirmative Action guidelines and the Americans with Disabilities Act.
Candidates that need an accommodation or assistance to apply for an open position should contact Kendra Best at 913-543-7205 and/or email@example.com. If an applicant or employee needs a reasonable accommodation to perform the functions of a job, he/she is entitled to one under ADAAA and should contact Kendra Best at 913-543-7205 and/or Kendra.firstname.lastname@example.org.Apply Now