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Avaya Single Point of Contact

Whether you’re working with SKC to recast your maintenance, renewals, or ensure that new equipment is covered under Avaya’s Support Advantage Maintenance Model, Avaya Enterprise customers have the ability to customize their Support Advantage package to optimize its value.  Avaya Enterprise customers are able to maximize maintenance value by selecting additional coverage from a list […]

FYI: Call Centers

If the call center you work at is like most call centers, (don’t think I’m picking on you, there are a lot of you!)  You may not know that with the latest Avaya Communications Manager upgrades, there are  new and old features that are now entitlements. Most of the time, the main system is upgraded […]

Congratulations, Plantronics!

Earlier this week, it was announced that Plantronics was named 2013 Winner of Secretary of State’s Award for Corporate Excellence. This honor was given to them for corporate citizenship, exemplary employment practices, environmental stewardship and innovative business practices.  Plantronics President and CEO, Ken Kannappan, was recognized by John Kerry, the United States Secretary of State, […]