A/V Integration Support Services
Let SKC’s A/V Support Solutions enhance your productivity and collaboration, while you focus on your core business. Our number one goal is to exceed client expectations as we always take it one step further to ensure that your support experience has unparalleled results. SKC offers a full range of support options, from proactive to reactive support. Our team of experts have a thorough understanding of AV products and their applications, and recognize the need for timely and accurate responses to our clients. Let our support team, with more than 30 years of experience, help you achieve the highest level of satisfaction with the technology you’ve purchased for your environment.
SKC’s Proactive solution offers a multiple management platform to monitor Crestron, AMX, Polycom and Cisco equipment with one easy tool. Let our team of experts monitor the status of room equipment, verify input connectivity and associated resolutions, as well as track projector bulb hours. Members of this service offering receive 24×7 proactive monitoring in addition to our Elite service level offerings. Our staff of engineering experts will determine if your room is eligible for this additional proactive level of support.
SKC’s Elite service provides “set it and forget it” support on those rooms designed and installed by SKC. Let our team of experts work with your team and end-users as we work to provide and maintain stability for your AV environment. With Level 1 thru Level 3 certified technicians in place, SKC will triage all issues and escalate as necessary to ensure prompt issue resolution. With the addition of SKC’s “Live Help” button programmed on your room’s touch panel, your end users will have immediate and direct access to SKC’s Help Desk through a dedicated 800 number. When the user contacts SKC through “Live Help”, a unique room ID links SKC support staff to all room documentation leading to prompt issue resolutions.
A/V Phone Support
Let our SKC team of experts provide remote help to ensure seamless support of your AV systems. You will receive unlimited phone support from one of our Certified Audio Visual Technicians for prompt troubleshooting of your issue through resolution. SKC will assist with supported manufacturer RMA’s and equipment repair or replacement. Onsite services are available at current Time & Material rates.
SOS (SKC Onsite Services)
IT staff being cut due to budget? Your AV environment growing faster than you can keep up with? End users needing additional training? Let SKC provide a technical expert to keep your AV systems running efficiently and effectively. Our SKC dedicated onsite technician will work in tandem with your staff to provide expert troubleshooting as well as alleviate concerns on your ROI as we work to ensure your end users feel comfortable with the technologies you’ve invested in.
For more information regarding A/V Support Services, please contact your SKC Account Representative or call (800) 882-7779.