SKC’s Complete Care advanced replacement and extended warranty provides direct technical support & overnight advanced replacement of defective units anywhere in the US.  Once purchased, SKC will provide troubleshooting and technical support, and, if needed, replace defective units via overnight shipping. 24 hour ISDN & IP testing facilities are available. Complete Care also includes software updates & upgrades through the life of your service contract.

Complete Care Coverage Includes:

·        Next day replacement of broken video conferencing system

·        All overnight shipping costs

·        Unlimited Technical Support

·        Unlimited user training for new users

·        24 hour ISDN and IP test facilities

·        Software updates and upgrades

Systems not covered by Complete Care are covered with the standard manufacturer's warranty, which typically involves a 4-6 week turn-around time with no advanced replacement of the defective system, and no software updates/upgrades.  Returned product must include all cables, manuals & accessories. 

Coverage begins on the date of installation.  Please call for a custom quote for all other Complete Care situations.