Overview

When it comes to voice or video technology, reliability, ease-of-use and accessible support are keys to a successful environment. By pairing SKC SMARTCare Managed Services with your deployment, you can be confident that all aspects of your voice or video environment are covered and functioning at the optimal level, positioning your end users for a positive experience. Our goal is to develop a custom solution that supplements your current environment and helps your team provide a comprehensive, proactive approach to support. 

Monitor

• Network Monitoring
  By monitoring alerts and alarms, SKC will catch any problems and provide a resolution
• Equipment and Call Monitoring
  Proactive endpoint and infrastructure monitoring gives visibility to equipment alarms before they become call failures
• Video Network Operations
  VNOC staff provides multiple layers of support to your total video solution

Manage

• Managed Infrastructure
  SKC technical specialists observe and resolve alarms from your video infrastructure
• Remote Help Desk Support
  Help Desk Support is successfully routed through SKC to assist end users with videoconferencing related issues
• Scheduling Services & Resource Management
  SKC organizes a scheduling system that is easy to use and easy for end users to connect with the correct on-site resources necessary for them to have a successful meeting

• Call Launching
  SKC connects and launches your calls to create a fail-proof video environment for your users and clients. A positive experience will lead to increased use in the future
• Concierge Services
  Your call can be fully monitored and produced to your standards through the SKC VNOC
• 24/7 Meeting Support
  SKC offers coverage levels of 24/7 monitoring and management of your video network to meet all your business needs

Measure

• Usage & Case Reporting
  Experience call detail reports in a new way and full case logs to keep you informed with SKC’s extensive data delivery
• Quarterly Metric Analysis
  SKC will help you define the initiatives around your video investment and provide a quarterly analysis of usage in relationship to those goals