SKC A/V Support Services

SKC Service Levels
Support of our customers is a top priority at SKC.  We offer two service levels to ensure your A/V investment is protected to the level of your expectations.

ELITECare
SKC ELITECare adds an additional layer of support to your SKC provided and installed A/V solution. ELITECare offers comprehensive coverage including the following benefits:

• Unlimited access to A/V phone support
  
• Equipment repair or replacement coverage
  
• Priority technician dispatch
  
• Annual preventive maintenance for duration of contract
  
• Remote testing of equipment with network access
  
• Temporary equipment to maintain maximum functionality

A/V Help Desk
SKC’s A/V Help Desk offers unlimited access to one of our Certified Audio/Visual Technicians (CAVT).  SKC maintains a staff of A/V experts in our Kansas City headquarters.  As a member of A/V Help Desk, you will have access to:

• Unlimited phone support from industry experts
  
• Priority answer with an average speed to answer of 11 seconds
  
• Work through to resolution on any A/V Issues
  
• RMA assistance for any equipment failures
  
• Equipment coverage subject to manufacturer warranties
  
• Onsite services available on a Time & Materials basis at discounted labor rates

A/V Service Process

• Priority Answer
• Remote Troubleshooting and Resolution
• Equipment Repair/Replacement
• Onsite Services
• Case Closures
• Preventative Maintenance
• Satisfaction Guaranteed
• SKC Expertise

For more information regarding the A/V Help Desk please contact your SKC Account Representative or call (800) 882-7779.