Avaya Single Point of Contact
Whether you’re working with SKC to recast your maintenance, renewals, or ensure that new equipment is covered under Avaya’s Support Advantage Maintenance Model, Avaya Enterprise customers have the ability to customize their Support Advantage package to optimize its value. Avaya Enterprise customers are able to maximize maintenance value by selecting additional coverage from a list of Avaya Advanced Services.
This month’s focus is Avaya’s Single Point of Contact (SPOC). Tired of calling a general support line? Would you rather speak to a smaller group of representatives that are more familiar with your voice environment? SPOC provides the client a single number to call that will address all of their service needs, including case management of tickets. A selected group of Avaya representatives will be assigned to your account. They will provide you with your own queue, resulting in shorter wait times. This team will establish a relationship with you and will know your configuration, network, operations, business practices and internal support policies. SPOC is also essential for multi-site customers wanting to streamline their trouble tickets to Avaya.
-Support Advantage Preferred Customer
Contact your Account Executive today to find out more information about including Avaya’s SPOC within your Avaya Maintenance contract with SKC.
Scott, Service Sales Specialist