Careers

Category:
Warehouse
Location:
Lenexa, KS

SKC Communications is growing and would love to have you join our team.  We are looking for a full-time team member in the warehouse to join our receiving team.  SKC is on the top 10 list of audiovisual integrators and has been named Ingram’s Fastest Growing Businesses for 18 years. SKC offers a full suite of benefits, including medical & dental insurance, flex spending accounts, holiday & vacation leave, and company-matched retirement savings. Our employee programs are designed to encourage ongoing personal and professional growth. SKC enjoys low turnover, promotes from within and fosters a strong team atmosphere.

MAJOR RESPONSIBILITIES AND DUTIES

  • Process the Load (Daily)
    • Receive headset and Polycom returns from customers
      • Ensure what the customer returns matches up with what is on the Case created by Inside Sales
      • Process return in Salesforce as returned to stock or DQ (SKC receives full credit from Plantronics)
      • Keep track of DQ’ed items, and ship items back to Plantronics for credit on a weekly basis
      • Send expected credit spreadsheet for DQ’ed Plantronics headsets to accounting on a weekly basis
      • Request returns from Fontal and Teledyamics for out of box failures at the end of the month
      • Send expected credit spreadsheets for DQ’ed GN headsets and DQ’ed telephones from Teledynamics to accounting at the end of the month
    • Process Integration Cases (Daily)
      • Receive AV equipment that is not needed on the customer’s jobsite
        • Ensure what the Techs/Project Managers return from the jobsites match up with what is on the Case created by the Project Managers
        • Work with PM’s if there is a discrepancy with what is on the Case and what items the Techs send back to the warehouse
        • Process the return in Salesforce as return to stock, return to vendor, or shrinkage and waste (credit customer and adjust inventory)
        • Request RMA’s from various vendors in an attempt to return unused product for integration projects
        • Rebox/Rebuild product returned from the customer if the original box is marked on or open
      • Run Daily Integration Case Reports and make sure we are following up on all open Cases (Daily)
        • QRC Status Report
        • QRC Acknowledged Report
        • New w/RTN Line Items Report
        • Staged Cases Report
        • Cases w/ Tracking Number Report
        • Cases w/ Misc. Supply Report
        • Product Never Shipped Report
        • Product Never Ordered Report
      • Shipping/Receiving Report (Daily)
        • Warehouse Manager will use this report on a weekly basis to provide daily progress to upper management
        • Warehouse Manager will use the warehouse report to compare shipping statistics from years past to identify monthly and yearly trends
        • Collect shipping data from the previous day and enter into the warehouse report spreadsheet
        • Keep track and record how many total shipments (UPS and Fed Ex) there were from the previous day
        • Record individual shipping numbers for each employee on the warehouse report spreadsheet
        • Record the number of packing slips (commons and specials) that are sent to purchasing from the previous day
        • Provide warehouse manager with a monthly comparison of shipping stats from previous years on a monthly basis
      • Repairs
        • Plantronics In and Out of warranty repair process
          • Advance replace in and out of warranty headsets for ADT
          • Receive customer Plantronics headsets that no longer work
          • Determine, by date code, if the headsets that the customers send in are in or out of warranty
          • Cut a PO for in and out of warranty headsets that are specified on the repair form that are created by Inside Sales
          • Order in or out of warranty headsets from Plantronics
          • Plantronics will dropship the refurbished headsets to the customer within 2-3 business days for out of warranty headsets and ship warranty headsets out overnight unless a special headset is being repaired
          • Receive in and out of warranty headsets in Dynamics
          • Create an invoice only order for the customer in Portal (this will correct inventory)
          • Close out the task in Salesforce that is created by Inside Sales
        • Polycom Audio/Video Repairs
          • Request quote for out of warranty repair from Polycom Return Rep. upon request from SKC Salesperson
          • Cut PO for in and out of warranty Audio/Video unit
          • Receive in and out of warranty Audio/Video unit in Dynamics
          • Create order in Portal to ship in and out of warranty Audio/Video unit to customer (will bill customer and correct inventory)
          • Close out the task in Salesforce that is created by Insides Sales, or the sales support team
        • Arrange Shipments for onsite Techs
          • Receive requests from Project Managers or Tech’s to ship unused product from integration projects back to the warehouse
          • Create BOL’s or call a Fed Ex Freight Customer Service Rep. to schedule a pick up for unused product from a jobsite
          • Receive shipments from jobsite via Fed Ex Freight, and process the case in Salesforce
          • Request an RMA from the vendor, so the product is sent from the jobsite directly to the vendor which save SKC freight cost
        • Quarterly Stock Balance
          • Pull pre-approved items from inventory
          • Verify that quantities coincide with the RMA that Plantronics has provided SKC in order to receive credit
          • Box and prepare shipping labels or prepare BOL for large shipments back to Plantronics
          • Provide completed list of items return to Plantronics for Casey to adjust in Dynamics
        • DEMO Units
          • Receive Demo Units from future customer prospects
          • Make sure all Demo equipment is returned in like new condition, and that all accessories were returned
          • Reset Video unit before Demo Unit is shipped to next perspective customer
          • Rebuild/Repackage Demo Units for next perspective customer
          • Process the Demo Case as return to stock
          • Provide Demo units to the employees in shipping once Demo order prints
        • Inventory Cycle Counts
          • Count Plantronics and GN inventory when asked to by management
          • Assist with double counts on Plantronics and GN inventory items when asked to by management
          • Count and make sure Integration inventory is arranged on selves in the correct order that is specified by management
          • Pull out obsolete inventory items that are no longer resalable
        • Year-End Inventory
          • Pre-count high dollar inventory items before mandatory year-end inventory
          • Ensure that all Integration cases are closed one week before year-end inventory
          • Count inventory items on the Year-End Inventory day that is specified by management
          • Follow-up with inventory issues after the year-end inventory is completed
        • Assist Warehouse Manager with Exceptions (Backorders)
          • When shipping runs out of stock for a particular item check inventory in Portal to ensure Portal coincides with what we actually have
          • If warehouse stock does not match up with the information provided in Portal check Dynamics to see if the product was received, see if has been misplaced, or to see if shipping misshaped product to a different customer
          • Place items on backorder in Portal when we ran out of items in stock
          • Notify purchasing to inform them to order the item or items when the inventory in Portal does not match with warehouse inventory
        • PM Review
          • Update the PM review Report to ensure staged orders are in correct location in Sales Force
          • If an Integration order has shipped, but is still listed on the PM review Report, check already shipped field in Salesforce
          • Arrange Integration orders if they are not in the correct locations, and make a record in Salesforce
          • If there are some items that do not have a location code in Salesforce notify employee that stages the orders
        • Investigate Misships/Shortships/Duplicate Shipments
          • When a customer receives the wrong product, is missing a few items, or is shipped a duplicate order a representative in Inside Sales will email QRC informing providing what has been shipped incorrectly, the new product correction order number, and a copy of the packing slip so it can be determined where the error came from
          • Investigate how the error occurred
            • If the customer did not receive exactly what was ordered, QRC will determine what items on the order weigh, and then compare it to the weight listed on UPS or Fed Ex’s website
              • If the weight is inconsistent with what was listed on the website, Inside Sales will be informed and he or she will contact the customer to confirm that they have been short shipped
              • Count inventory to see if what we have in stock matches watch is displayed on Portal
            • Ensure that the correct product is shipped to the customer
            • Inside Sales will create a case if there is a misship or duplicate shippment, and request that the customer return the product back to the Warehouse
            • Once QRC receives the item or items from the customer, the case is to be closed in Salesforce to credit the customer and correct inventory
          • Assist Purchasing and Inside Sales with order issues
            • If an order needs to be canceled, or updated with any new information provided by an Inside Sales Rep., Order Changes (Purchasing Department) will email QRC and the order will be located and thrown away
            • QRC will respond to the email, and Order Changes will reprint the order
          • File Claims
            • If a product is damaged or lost in transit or upon delivery, an Inside Sales Rep., or Project Manager will notify QRC
            • The Inside Sales Rep. or PM will provide the order number, inform QRC whether the product was lost or damaged, provide pictures if applicable, create a case in Salesforce, and provide the tracking/PRO number
            • QRC will file a claim on whatever Freight company was used for that order or project
            • and provide all necessary information that was provided by Inside Sales or the PM
            • Once a decision has been made whether the claim has been accepted or rejected, QRC will process the case in Salesforce
            • If a check is granted for damages or lost product, QRC will add the amount of the check on the claim in Salesforce
            • If a claim is denied, the case will still be passed along, but will be written off by accounting as a loss
          • Run the work order status (Daily)
            • Run the work order status in Portal every morning once the e-invoice transaction email is sent by an employee in accounting
            • Copy the WOS in Portal, and transfer to spreadsheet
            • If there are any open orders (orders that have not converted to invoice from the night before), look for tracking on the website to see if there is a system error
            • If tracking is found on the website, manually close out the order in Salesforce
            • If there is no tracking, research way that may have been the case
              • Check inventory to see if what we have in stock for that particular item matches up with what is displayed in Salesforce
              • Check order changes emails to confirm if the order was supposed to be pulled
              • If determined that the order was not pulled, duplicated, or closed out then reprint order with management’s approval
            • Reship returned packages from UPS/Fed Ex
              • If there is an order that has an invalid address, or the carrier cannot locate the customer UPS or Fed Ex will return the package back to the warehouse
              • QRC will receive these packages, and contact Inside Sales to see how to proceed
                • Inside Sales will email QRC and provide the necessary information to reship the order back to the customer
                • Upon reshipping the order to the customer, QRC will add the tracking to the order notes in Portal and email the Inside Sales Rep. the tracking number
                • If the customer refuses the package, Inside Sales will create a case, and QRC will process it in Salesforce to credit the customer and correct inventory
              • Fill-in other Warehouse Positions when necessary
                • Stock Checks/Staging Orders
                  • If the employee in charge of stock checks is sick or on vacation, complete stock checks whenever a purchasing agent makes a request
                  • When fulfilling a stock check request, stage the items that we currently have in stock for that particular order
                • Shipping
                  • If the shipping department is shorthanded, or has more orders than the employees can handle help pack and create shipping labels for everyday orders
                  • Assist the shipping department with stocking items on the shelf
                  • Assist the shipping department with picking orders

 

  • Head Quarter Run (Daily)
    • Ship out packages at HQ and provide the requestor with tracking
    • Ship out Avaya Multiple Activity Orders
      • The Avaya Project Manager will release an MA order
      • QRC associate will bring the order to HQ
      • An employee in the Avaya Department will have the order staged and ready to ship to customer
      • Order will be scanned, a label will be created, and tracking will automatically populate once the order invoice
    • Create BOL and arrange for a pick up for large shipments leaving HQ
    • Deliver Integration orders to PM’s if the order has been released to the warehouse
    • Deliver any inter-office items between the warehouse and HQ if requested
    • If a customer wishes to pick up his or her order at HQ instead of shipping it from the warehouse the Inside Sales Rep. will notify QRC, and QRC will deliver the order before 3:30
    • Pick up expense checks for the warehouse or techs
    • Run out the trash in the warehouse at HQ
    • Keep the warehouse at HQ clean and organized
    • Assist purchasing and accounting by moving banker boxes and files to keep stored until year end when all files will be transported to the warehouse
  • Order Supplies (Weekly)
    • Order general office supplies when needed each Thursday
    • Order break room supplies
    • Order Fed Ex shipping labels, tubes, and boxes when running low
    • Order UPS shipping labels when needed
  • Assist with Warehouse Team in keeping the warehouse clean and organized
    • Clean QRC area, throw away trash, throw cardboard boxes in the bailer, keep boxes/product with pending issues in designated area, and keep desks clean and organized
    • Assist with other members with cleaning and organizing the warehouse
    • Empty Bailer
      • Ensure the Bailer is working properly
      • If the Bailer is having maintenance issues call and schedule an associate from Bailer Service Company to fix any mechanical problems
      • Once the Bailer is full, palletize the bundled cardboard, and store in the designated area of the warehouse
      • Schedule a pick-up from Batliner to recycle bundle cardboard
    • Pick up mail from mailbox located at the entrance of the caves (Daily)
    • Assist in any other duties specified by Management
    • Act as a liaison between the different Departments at SKC
      • Communicate with purchasing to inform them if a product needs to be ordered, order needs to be updated, if there are receiving discrepancy in Dynamics, or if there is a question or issue with a PO
      • Communicate with accounting employees when there are invoice issues, if there are holds on orders, or if there are other issues involving the return process
      • Communicate with Sales associates to ensure that there are not any crediting issues, or return problems
      • Communicate with techs and Project managers if there are return issues

 

 

 

General Qualifications

Ability to analyze customer situations, make decisions and solve problems under pressure.  Ability to work with a high degree of accuracy and detail.  Basic numeric skills.  Ability to maintain positive working relationships with management, co-workers, clients and vendors.  Ability to communicate effectively face-to-face, in groups, and via telephone and written communication.  Ability to travel.  Ability to sit for long periods of time entering computer data, researching leads, and telephone communication (up to eight (8) hours).  Ability to be detail oriented, work without supervision and must be available during working hours.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, knowledge, skills and abilities required of individuals so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

EOE/AA/Veterans/Disabled

 

 

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