Case Study

Situation

A large global manufacturing company was using multiple voice systems to communicate with clients and other manufacturing locations on a daily basis, making communication inconsistent and unnecessarily confusing for corporate and end users.  The environment also required separate points of system administration and multiple bills to process for maintenance support.

Solution

When this global manufacturing company collaborated with SKC, they were looking for a more efficient way to communicate internally between all locations as well as with their clients.  SKC’s solution was for the company to consolidate all their voice systems in North America into one Avaya Communication Manager system which is served by a single Avaya Modular Messaging system for voice mail.  The customer enhanced end use productivity by implementing Avaya’s One-X Speech solution at headquarters which now serves users across all locations.  Implementing the centralized Avaya systems gave them the ability to communicate via extension dialing between all corporate users in North America.  This solution provided a single point of entry for ongoing system Administration needs and consolidated maintenance billing onto a single monthly bill.  Smaller locations benefited from the consolidation as this solution provided them easy access to robust, enterprise level communication applications.

Results

SKC provided an Avaya call center, Avaya Communication Manager, Avaya Modular Messaging, One-X Speech, One-X Mobile and helped satisfied the needs of their disaster recovery strategy.  The equipment implemented by SKC offered a more feature rich environment for all users. Six locations in the United States and three locations in Canada are now connected through one Avaya voice system.

 

images

 

 

Back to case studies
Products Used:
  • Avaya Communication Manager
  • Avaya Modular Messaging
  • Avaya One-X Speech
  • Avaya One-X Mobile