Case Study

Situation

As an outdated videoconferencing system grew increasingly problematic, Landmark Bank reached out to SKC for a video system that would enhance communication within the company’s multiple branches.

Solution

Already an Avaya voice customer, Avaya’s SCOPIA video platform was an easy choice for the bank. SKC engineers worked closely with Avaya to design a network to link Landmark Bank’s seven locations in Missouri, Oklahoma and Texas. The solution includes a room video unit in the executive boardroom in the Bank’s Columbia, MO headquarters with desktop units in the Executives’ offices at satellite branches. Additionally, videoconferencing units were added to conference rooms in each branch, as well as a cart. SKC also outfitted each room with monitors, mounts and hardware.

By combining different types of endpoints to fit the specific needs of each location video adoption rates increased compared to the original system Landmark had purchased from a different integrator.

Results

Without having to travel hundreds of miles to the bank’s headquarters, executive board meetings can be held on a more frequent basis and have significantly decreased travel costs. In addition to employee communication, Landmark Bank customers are experiencing the benefits as well. Customers walking into smaller rural branches now have immediate face-to-face access with bond and investment experts located at other branches of the bank at the push of a button. Print

Back to case studies

Landmark Bank

  • Needed a better way to conduct board meetings without having to travel hundreds of miles
  • Collaborated with SKC to better their customer service and internal communication
  • As displayed in the gallery, Avaya Scopia created an alternative way for the board members to meet