Video Manufacturer Extended Maintenance
SKC offers manufacturer extended warranties to protect the software integrity and replacement turn-around of your video-related hardware and software components. This extended maintenance provides the following services:
- Advance replacement of broken video conferencing system**
- All overnight shipping costs
- Accress to software updates/upgrades
- 8 x 5 Unlimited Telephone Technical Support
- Unlimited remote user training for new users
- 24 hour ISDN and IP test facilities
Polycom provides same-day shipping and Cisco provides next-business day shipping for hardware advance replacement
SKC has a fully operational Video Technical Support group to handle all support questions. SKC is a certified service provider for both Polycom and Cisco and can offer PARTNER BRANDED services that allow you to call into SKC for all support needs.
Continuous coverage is required for all contracts and a lapse in service could result in a recertification fee.
SKC Service Contract Representatives can create a comprehensive, co-terminous renewal schedule for all of your existing video equipment that will coincide with your fiscal year to allow for easy tracking and budgeting.
SKC offers custom and manufacturer based support programs on our voice solutions to handle help desk support, ticket escalations, hardware replacement and onsite services. Contact SKC to discuss options for new and existing voice deployments.