Our Services

Anytime Support

VNOC Help Desk offers 24 x 7 technical support with live answer. SKC maintains a staff of video experts in our VNOC at our Kansas City headquarters. As a member of SKC’s VNOC Help Desk, you will have access to:

  • 24 x 7 technical support with live answer
  • Priority answer with an average speed to answer of 10 seconds
  • Technicians certified on video endpoints, infrastructure and immersive video for both Polycom and Cisco products
  • Expertise in UC Strategy, video conferencing technologies, standards, bridging, video over IP and ISDN and Audio Visual
  • In call support
  • Available to provide remote training overview for new users
  • Access to SKC’s testing environment which includes leading manufacturer’s video conferencing endpoints and infrastructure.

SKC Video Support Services

Support of our customers is a top priority at SKC. We offer multiple service levels to ensure your video investment is protected to the level of your expectations.

  • Managed Services
  • VNOC Help Desk
  • Manufacturer Extended Warranty

Software Updates

VNOC Help Desk members will also receive access to a live, proactive alert site that will notify members of current or upcoming software upgrades. Additional service programs are available for upgrade execution. Please contact VNOC Support if you would like to receive software update notifications.

For more information regarding VNOC Help Desk please contact SKC or call (800) 882-7779.