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SKC Communications and Genesys

Together they Offer Customers All-in-One Cloud Contact Center

Shawnee, Kan. — August 18, 2020 — SKC Communications, a nationwide leader in cloud-based solutions announces a partnership with Genesys, a leading cloud contact center provider, to bring innovative, scalable, and flexible cloud communications and contact center solutions to enterprise customers across the United States.

“We are seeing an increasing number of organizations across all industry verticals transitioning from legacy on-premise systems to cloud communications solutions,” said Jeff Holton, CTO at SKC Communications.“SKC is excited to offer Genesys’ all-in-one UC and collaboration contact center application to continue to allow our customers access to the industry’s leading solutions they need to achieve their business goals.”

Genesys is a leader for omnichannel customer experience and contact center solutions, with employees in over 100 countries across six continents. With faster adoption and time-to-value, higher return on investment, and increased self-sufficiency, Genesys is a dedicated partner that’s with you before, during, and after your deployment. Genesys Cloud provides thousands of businesses around the globe an all-in-one contact center solution to deliver seamless customer experience through phone, email, chat, and social in one seamless tool whether it be cloud-to-cloud migrations, on-premises to cloud, or customer upgrades. 

“We are excited about this new partnership because together we have the industry experience and the world’s leading public contact center platform to help SKC’s strong network of business customers transition to cloud solutions,” said Marc Kahn, Director of National Partner Development at Genesys.

About SKC Communications

SKC Communications designs, builds and manages video, voice and AV solutions that enable our clients to better collaborate, communicate and connect. Headquartered in Kansas City with regional offices in Charlotte, Chicago, Dallas, Des Moines, Milwaukee, Omaha, Oklahoma City, New York, and Los Angeles, SKC is a proven technology solutions provider with 30 years of experience and serves clients nationwide. SKC focuses on ensuring you have the right communications technology to achieve your business goals now and in the future. Visit SKC’s website at www.skccom.com and connect with us on Facebook, Twitter, LinkedIn, and Instagram.

 

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.